Have you recently found yourself dissatisfied with your bank? You’re not alone. According to JD Power and Associates, 9.6% of customers have changed banks in the last year—and that number is increasing annually. So how do you know if your bank is no longer right for you? Below is a list of signs that it is time for you to … Read more
If you, the CEO, are constantly having to step in to hear and satisfy customer complaints, we got news for you. You’ve failed!
Customer service dealings can be a frightful experience, but I am a firm believer that if you treat people how you wish to be treated, customer service dealings can be fruitful and, dare I say, rewarding.